Step 1: Open up a separate tab in your browser and log into your Prometric Account.

Step 2: What does your Prometric dashboard look like? Scroll down to view options.

No Application Found

You have not successfully submitted your Prometric Application. Click on blue "Submit New Application to get started. Reference the video at https://surepass. gatorcnaondemand.com/pages/prometric for a demonstration on filling out the application.

Application In Progress

You have not successfully submitted your Prometric Application. Click on the existing application to open it up and finish completing it. Be sure to enter in payment and click "submit" at the bottom of the application.

Check back periodically for status updates!

Application Submitted

Great job! Your application is complete. Let's take a closer look.

Click here to go the the next step.

Step 1: From the Prometric dashboard, click on the "Show your status" link to open up a status report.

Step 2: What does your Status Report look like? (scroll down to view options)

Application Incomplete

There is something missing from your application. Call 888-277-3500 to resolve this issue.

Application Completed

Great! Click here to go to the next step.

Step 1: What does your Eligibility Approval Status look like? (scroll down to view options))

Eligibility Status: Pending Approval

Click here to go to the next step

Eligibility Status: Approved

You've been approved to test. Call Prometric at 888-277-3500 to get scheduled for a test date.

YES

Step 1a: Confirm you recently completed a Level II Background Screen using the ORI EDOH0380Z. If more than 90days have passed since your background screen or if a background screen was completed using any ORI other than EDOH0380Z, you will need to complete a new background screen using the correct ORI.

You can schedule a background screen appointment here: https://surepass.gatorcnaondemand.com/pages/background-checks

Step 1b: Obtain your TCN from your LiveScan background screen vendor


No

Step 2a: Verify your Background Screen has been completed by entering in your TCN here: www.checkyourtcn.info

Step 2b: What does your TCN status report look like? (scroll down to view options)

Transaction Not Found

It looks like your Background Screen has not been submitted. Contact your LiveScan vendor for more information

In Progress

It looks like your Background Screen has been submitted but is still processing. Please allows up to 36 hours then check again

Completed

Great! Your background check is complete. Click here to go to the next step.

Step 1: Collect the following information:

- Prometric ID: (Found on your Prometric Status Report)
- Application ID: (Found on your Prometric Status Report)
- TCN: (Provided by your LiveScan)

Step 2: Use the following template to email BOTH [email protected] AND [email protected]:

Send to: [email protected], [email protected]

Subject: Need help with Prometric/Background Screen

Body:

To whom it may concern,

I am hoping you can help. I submitted my CNA exam application but Prometric has not received my background check results as of MM/DD/YYYY. Can you help connect the background screen results to the application to help move the testing process forward?

Here are my details below:

Full name:
Prometric ID:
Application ID:
DOB:
Address:
TCN:

Please let me know if I need to provide any additional information.

Your Name

Step 3: Check your email daily. When an MQA representative follows up with you, they will provide you the next steps for receiving an exam date.